Refund policy

We like to keep things simple here at Huel, so you can return any of our products within 30 days of delivery for a refund.

To be eligible for a refund, your items must be unused and in the same condition that you received it.

Please be aware that for returns of unopened product, customers are responsible for covering the return shipping costs. We kindly ask you to consider this before initiating a return. Thank you for your understanding.

If you’d like to get in touch with us about returning your Huel, please log into your account area and click the returns sections on the left hand side to submit your form. From there a member of our Customer Experience team will be in touch with you.

If you don't have an account with us yet, please create an account here.

Making changes to your order or the delivery or your parcel

We work quickly to pick and pack your items. Unfortunately, this means your order can't be amended. This includes swapping products and changing payment methods.

Additionally, we are not able to guarantee being able to cancel your order for you, however we will always do our best to accommodate your request.

Alternatively please contact us and we’ll do our best to help you!